Estou com uma insistente dúvida sobre a diferença entre inbound e incoming, como também entre outbound e outgoing.
Incoming são as chamadas entrantes, até aí tudo bem. Mas e as chamadas inbound? É o mesmo?

Lincoln

Inbound é quando você está utilizando um Número Virtual ou DID de alguma operadora VoIP.

Alberto Sato
Equipe Asterisk on Line

Palavras magicas em contact center Inbound => receptivo Outbound => ativoCitando:

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